Lucky you! We’d advise that you refer to our ring size guide. Each style of ring differs from another and this may alter your usual ring size.
Do bear in mind that more delicate rings tend to feel looser, which may mean you wish to opt for a half or whole size down from your regular size. Meanwhile the wider the band/ring, the tighter the ring will feel, so you may find it more comfortable to choose either a half or whole size larger.
Be mindful of which finger you would like your gift/ring to fit on, as each finger size can vary a lot. Please also be aware that ring size can fluctuate due to weather conditions and fluid retention, especially during menstruation. It’s best to take this into consideration when measuring and ordering your rings.
Buying a gift:
Lucky them! There are several ways you can find out your recipient’s ring size:
1) Measure one of their rings.
Secretly borrow a ring of theirs that fits well (ideally a ring worn on the same finger as the ring you’d like to purchase, as fingers can vary a lot) and trace the inside circumference on a piece of paper. Then measure the diameter of the ring. The measurement will correspond to a ring size – check out our ring size guide.
2) Pop to the shops.
Secretly borrow one of their rings and ask a jewellery shop to measure the size for you. Again, try to borrow a ring that you know fits them, and ideally which sits on the same finger as the ring you plan to order.
3) Phone a friend.
Ask a close friend or family member if they know your recipient’s ring size. Just be sure to remind them to keep it a secret!
Don’t worry. If you have followed our instructions to determine the right ring size and there is still an issue, we can resize the ring for you. Please contact our customer care team via email@example.com quoting your order numbers. Please be aware that there might be additional charges for resizing and shipping.
Hydrothermal gemstones are created using the natural convection powers of heat and gravity, just as they are in the earth. Like lab-grown diamonds, hydrothermal gemstones offer a sustainable alternative that is physically, chemically and optically identical to their mined siblings.
We love them for their beautiful consistency in colour, and for the double-sided chequerboard cut which brings our necklaces, pendants and earrings alive. They move with you, filter light and shine from every angle.
Lab-grown diamonds are produced in a very tightly controlled laboratory environment, designed to perfectly mirror the conditions in which mined diamonds develop deep below the earth’s surface.Starting with a diamond seed and an external source of carbon (the key molecular component of diamond), extreme pressure and temperature is applied, allowing the carbon source to grow on the diamond seed, atom by atom and layer by layer. This process creates a laboratory-grown rough diamond that can be cut and polished in exactly the same way as mined diamonds.According to the Gemological Institute of America (GIA), “a lab-grown diamond has essentially the same chemical composition, crystal structure, optical, and physical properties of diamonds found in nature”.Conflict-free, safe to produce and every bit as dazzling as mined diamonds, these incredible jewels are an exciting and sustainable way to wear your heart on your sleeve. Or your wrist, or your finger.
Consumers often translate synthetic into ‘fake’ or ‘look-a-like’ and associate it with such materials as Cubic Zirconia or Moissanite. But lab-grown diamonds are chemically and optically identical to earth-mined diamonds. That’s why the FTC (the Federal Trade Commission in the US) has recommended the term ‘lab-grown diamond’ and ruled against the term ‘synthetic’.
Like many other global brands, we are facing the challenge of counterfeits. If you’re in any doubt as to a piece of jewellery’s authenticity, please contact our customer care team via firstname.lastname@example.org.
To care for your precious metals, diamonds and natural gemstones and keep your jewellery’s natural brilliance, we recommend the following care instructions:
How to wear and care for your jewellery – Remove your jewellery when you shower, bathe or engage in heavy exercise, particularly when swimming in the sea or in a chlorinated swimming pool. – Be gentle – all of our gemstones are natural and therefore can be vulnerable to chipping and absorbing dirt. Settings may also become loose over time. – Avoid spraying perfume and applying creams or any other liquids directly onto your jewellery. – Keep your jewellery away from extreme temperatures, humidity and direct sunlight. – Avoid wearing your jewellery when using bleach, cleaning products or other harsh chemicals.
How to store your jewellery – We highly recommend that you store your jewellery in the original packaging provided, or another soft pouch or suitable lined box. If you live in a humid climate, place a small packet of desiccant crystals in the packaging. – Ideally store your pieces of jewellery separately, so that they don’t rub together or become tangled.
Cleaning precious metals – To keep your jewellery looking radiant, we recommend using a polishing cloth to remove the build up of dirt and any premature tarnish. – A silver cleaner can be used to clean sterling silver pieces – but not 18ct rose or yellow gold. – Do not use tissue paper or paper towels to clean metal, as they can cause scratching.
How to prevent tarnishing – All our sterling silver products are protected with an anti-tarnish solution, but this may eventually wear away over time. – Silver tarnishes rapidly when exposed to certain substances in our everyday lives so we recommend caring for, wearing and storing your jewellery as mentioned above.
Personalisation & My Account
Using our Code Studio (Online Jewellery Designer), available on our website, you can design your own bespoke piece of codebyEdge jewellery.
Simply follow this five-step approach:
1) Pick a product; 2) Select a hidden message. This could be a loved one’s name, a special date, meaningful initials – or something entirely unique to you. The Online Studio will guide you as to the most appropriate message for the item, such as names for a necklace or initials for a set of stacking rings. 3) Choose the metal: Our jewellery comes in 925 silver, 18k yellow, rose or white gold, and 950 platinum. 4) Decide on the stones: We offer sustainable mined diamonds FG/VVS, lab-grown type 2A diamonds, or coloured hydrothermal as well as sustainable mined gemstones. 5) Complete your order and payment.
Simple and intuitive, our Code Studio makes the design process easy. Give it a try!
Your codebyEdge jewellery is made to order for you, so we don’t have that exact piece in stock. However, you can create a virtual version of your codebyEdge jewellery for free, using our online Code Studio. You can also see examples of similar products on our collection pages (Amanti, Aquafiore and Mayfair).
While we have made every possible effort to get our Code Studio to render images as accurately and in as much detail as technology permits, there might be slight differences in colour and other physical characteristics when you see your finished jewellery.
We strongly encourage you to visit the product gallery or the relevant collection page (Amanti, Aquafiore and Mayfair) to see real photographs of similar products. These will give an even more accurate impression of the colours and physical characteristics of your jewellery.
Currently, our online Code Studio offers: – For Amanti and Mayfair jewellery: a choice between ethically-mined and lab-grown diamonds. – For Aquafiore jewellery: a choice of different coloured hydro-thermal gemstones (Aquamarine, Amethyst, Lemon Quartz, Light Citrine and Rock Crystal).
If you like our designs but would prefer different stones, please connect with one of our colleagues through our online chat facility, email us at email@example.com
Currently, our online Code Studio offers: – For Amanti jewellery: 18k yellow, white or rose, and 950 platinum. – For Mayfair jewellery: 18k rose, white or yellow gold. – For Aquafiore jewellery: 925 silver and 18k yellow gold.
First of all, there is a very practical reason. Creating a MyAccount allows you to save any designs and track the status of your orders.
If you have also forgotten your username (psst… this is likely to be your email address), contact our customer care team via firstname.lastname@example.org.
Delivery, Returns & Refunds
Everywhere! We ship globally.
For our Club Code members, all shipments within the UK and to the other EU27 member states, USA, and Australia are free of charge.
For all other countries, we will endeavour to ship for free. But if your shipping costs are outside of our standard shipping tariff, we will contact you and ask you to approve any additional costs before we begin creating your piece of Code by Edge jewellery.
We ship using a selection of different logistics companies, including Royal Mail, DHL and FEDEX. You will find details of the courier entrusted to deliver your code by Edge jewellery in your shipment confirmation email. Some of our courier also offer you the ability to track your shipment.
Each piece of code by Edge jewellery arrives in beautiful, branded product packaging. But it is shipped to you in a discreet, non-branded, plain white package. We like to think opening the shipping box to reveal the branded interior packaging is all part of the unboxing experience. When gifting a piece of code by Edge jewellery, you have two options: either remove the invoice from the outer package and gift the enigmatic white box, or remove the shipping packaging and gift the jewellery in the branded box. The choice is yours!
Yes, your items will be fully insured through our chosen logistics company, until you sign for the delivery of the item.
Our target is to get your codebyEdge jewellery to you within 3 to 4 weeks. However, shipping might sometimes take a little longer due to customs or other formalities.
Once your order is shipped, we will send you a shipment confirmation email, which in most cases – depending on the logistics provider – includes a tracking number. Please keep in mind that the tracking service is provided by our logistics partner, and we don’t have any control over its accuracy and/or availability
Yes it can. However, if there is a different country involved, we might contact you to validate that everything is correct. This could result in a delay in delivery time.
Because each piece of code by Edge jewellery is made to order and personalised for you, we’re afraid we can’t accept any returns. But we want to make sure your order is the beginning of a long-term relationship – so if for any other reason your piece of code by Edge jewellery fails to live up to your expectations, please contact us and we’ll endeavour to find a solution together.
Ordering & Payment
There are three ways you can place an order: 1) Visit our website and use our Code Studio (Jewellery Personaliser); 2) Or contact our sales team contact us section).
Sure, our sales team would be happy to place an order for you. contact us
Please contact our customer care team via email as soon as possible, including your order number, at email@example.com.
While we will always attempt to cancel your order or make the requested changes to your design, this may not always be possible due to the speed with which orders are processed.
Unfortunately we are unable to cancel or amend any orders that have already reached ‘In Production’ status.
Your order may have been cancelled for a number of reasons, such as issues with your payment or delivery address. If your order (or part of your order) is cancelled and payment has already been taken, then the appropriate amount of money will be refunded to you. Refunds are completed within 14 calendar days, but this may vary depending on your bank or payment provider.
We don’t believe in fast fashion; true luxury means taking your time. To minimise waste, maximise sustainability and ensure brilliant quality, all our jewellery is handmade to order at our partner workshops in Italy. The handiwork involved is incredible, with painstaking attention to quality and detail. This means our bespoke pieces take between six and eight weeks from design to delivery. But we promise they’re worth the wait.
Depending on your chosen product, your combination of precious metals and stones, and subject to workshop capacity, on a limited number of occasions we might be able to fast-track your order.
You can contact our sales team via firstname.lastname@example.org to enquire if we can make it happen. Please be aware that additional charges might apply.
Shortly after placing your order and subject to your payment clearing, you will receive an order confirmation. Please check carefully that it: – Shows the right product; – Includes your hidden message; and – Lists the correct precious metal and diamonds/gemstones.
Over the next six to eight weeks, while our Italian artisans create your piece of codebyEdge jewellery, you will receive up to five progress updates via email.
Once your jewellery has passed our internal quality assurance process, we will send you a shipment confirmation with a tracking number.
During the six to eight weeks that it takes to hand-craft your piece of codebyEdge jewellery, we will keep you informed via email.
We also encourage you to sign-up for a codebyEdge account. This will allow you to follow the progress of your piece of jewellery while it is created, in the ‘MyAccount’ section of our website.
Alternatively, feel free to contact our customer care team via email@example.com. Please be sure to quote your order reference in every communication.
We currently support the following payment methods: – Paypal – Maestro – Visa (credit/debit) – MasterCard – American Express – Direct bank transfer (EUR, GBP, and USD only)
We offer payments using Klana for payments with the UK, US and Australia.
Please note that you will need to use the identification method required by your issuing bank for payment with Visa and MasterCard.
We take immense pride in creating each item with utmost care & attention to detail, & we stand behind the quality of our craftsmanship.
codebyEdge offers a 2-year warranty from the date of purchase.
1. This warranty covers any defects in materials and workmanship.
2. During the warranty period, codebyEdge will repair or replace the piece at no additional cost to you, subject
to the terms and conditions outlined below.
Warranty Terms and Conditions:
1. To be eligible for warranty service, the original purchase receipt or proof of purchase must be presented.
2. This warranty does not cover damage resulting from misuse, accidents, improper handling, or normal wear and tear.
3. Any alterations, modifications, or repairs done by unauthorized persons or entities will void this warranty.
4. The warranty does not cover damage to gemstones or diamonds, as they are natural materials and may have inherent characteristics.
5. If the exact materials used in the original piece are no longer available, we will work with you to find a suitable replacement or offer store credit.
6. Shipping costs for warranty service will be the responsibility of the customer.
If you believe your piece is eligible for warranty service,
please contact us at hello@codebyEdge.com to initiate the process. Our team will guide you through the necessary steps to assess the item and determine the appropriate course of action.
Please note that our warranty is in addition to any rights provided by consumer law in your jurisdiction and does not affect your statutory rights.
Guarantee of Authenticity
GUARANTEE OF AUTHENTICITY
Your original piece of cbE jewellery will be sent to you with a printed Certificate of Authenticity